Terms and Conditions – With Luuk

Version: 1.0
Date: November 10, 2025

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  1. Entrepreneur: With Luuk, located at Silisiestraat 77, 1339 WD Almere, the Netherlands, operating under the trade name With Luuk, accessible via www.withluuk.com (hereinafter referred to as the “seller”).

  2. Customer: any natural or legal person who purchases a product or service from the seller.

  3. Agreement: any agreement between the seller and the customer concerning the sale and delivery of products.

  4. Products: original artworks, reproductions, prints, or other artistic creations offered via the website or directly by the seller.

  5. Cooling-off period: the period within which a consumer may exercise the right of withdrawal.

  6. Consumer: a natural person who is not acting for purposes related to their trade, business, craft, or profession.

Article 2 – Applicability

  1. These general terms and conditions apply to every offer from the seller and to every agreement concluded between the seller and the customer.

  2. Deviations from these conditions are only valid if expressly agreed upon in writing.

  3. The applicability of any general terms and conditions of the customer is expressly rejected.

Article 3 – The Offer

  1. The offer contains a complete and accurate description of the products offered. Images and descriptions on the website are indicative and may slightly differ from the final product.

  2. Obvious mistakes or errors in the offer do not bind the seller.

  3. Each offer contains sufficient information to make it clear to the customer what rights and obligations are attached to acceptance of the offer.

Article 4 – The Agreement

  1. The agreement is concluded at the moment the customer accepts the offer and meets the conditions set out therein.

  2. If the customer has accepted the offer electronically, the seller will confirm receipt of acceptance electronically without delay.

  3. The seller reserves the right to refuse an order or attach additional conditions to its execution.

Article 5 – Prices and Payment

  1. All prices are stated in euros (€), including VAT and excluding shipping costs, unless otherwise indicated.

  2. The seller reserves the right to change prices. The price stated at the time of the order is binding.

  3. Payments must be made using the payment methods offered on the website, unless otherwise agreed in writing.

  4. In case of late payment, the customer is in default and the seller is entitled to charge statutory interest and reasonable collection costs.

Article 6 – Delivery and Execution

  1. The seller will take the greatest possible care when receiving and executing orders for products.

  2. Delivery takes place at the address provided by the customer.

  3. Indicated delivery times are estimates and not strict deadlines. Delay in delivery does not entitle the customer to compensation or cancellation unless expressly agreed otherwise.

  4. The risk of damage or loss of products passes to the customer upon delivery.

Article 7 – Right of Withdrawal (Consumers)

  1. The consumer has the right to withdraw from the agreement within 14 days of receiving the product, without giving any reason.

  2. During the cooling-off period, the consumer must handle the product and its packaging with care.

  3. Exceptions: the right of withdrawal does not apply to:

    • Custom-made or personalized artworks;

    • Original artworks that are unique in nature;

    • Products that cannot be returned due to their nature (such as digital downloads).

  4. If the consumer wishes to exercise the right of withdrawal, this must be communicated within the cooling-off period via email or the contact form.

  5. Refunds will be made within 14 days after the returned product has been received in good condition.

Article 8 – Warranty and Liability

  1. The seller guarantees that the products comply with the agreement, the specifications stated in the offer, and reasonable standards of quality and usability.

  2. Minor variations in color or material may occur and do not constitute grounds for complaint.

  3. The seller is not liable for indirect damage, consequential loss, or loss of profit.

  4. The seller’s liability is in all cases limited to the amount paid by the customer for the specific product concerned.

Article 9 – Force Majeure

  1. The seller is not obliged to fulfill any obligation if prevented from doing so due to a circumstance beyond their control.

  2. Force majeure includes, but is not limited to: fire, strikes, natural disasters, pandemics, war, transport issues, or disruptions with suppliers or third parties.

Article 10 – Intellectual Property

  1. All intellectual property rights relating to artworks, designs, and images created by With Luuk remain the exclusive property of the seller, unless otherwise agreed.

  2. Without prior written permission, it is not permitted to reproduce, distribute, or use any work, in whole or in part, for commercial purposes.

Article 11 – Complaints Procedure

  1. Complaints about the execution of the agreement must be submitted fully and clearly described within a reasonable time after the customer has discovered the defects.

  2. Complaints will be answered within 14 days from the date of receipt. If a complaint requires a longer processing time, the customer will receive a notice of receipt and an estimated timeframe for a substantive response.

Article 12 – Applicable Law and Jurisdiction

  1. All legal relationships between the seller and the customer are governed exclusively by Dutch law.

  2. Any disputes shall be submitted to the competent court in the district where the seller is established, unless mandatory law provides otherwise.

Article 13 – Contact Information

With Luuk
Silisiestraat 77
1339 WD Almere
The Netherlands
Website: www.withluuk.com
Email: hello@withluuk.com